14 Day Returns Policy 

We hope you enjoy our high quality products, however, should you wish to return a product you should notify us of your intention to do so within 14 days of the date of placing your order via email returns@lithiumpro.co.uk  and state the reason for your return and attach your original ‘Proof of purchase’.  All products must be returned in their original. UN38.3 certified packaging, with all the relevant labelling attached and supporting documentation enclosed and in the condition received them.  You must provide your ‘Proof of Purchase’ before any return can be processed for collection.  The item must not have been installed, connected or used in anyway. All batteries will be inspected for the aforementioned prior to any refunds being actioned.  Any goods returned will be at the cost of the purchaser unless the product is found to be faulty.  

All items returned must be in brand new saleable condition. Please be aware by connecting a battery to a charger for the first time will score the terminals of the battery and thus it will no longer be in saleable condition and we will not be able to refund your purchase. Please check your battery before you attempt to charge or install the battery.

Upon inspection, if the product is found to be at fault we will refund you the original purchase price during the 1st 3 month period of ownership, thereafter, we will replace the battery with a like for like model.  Your warranty term will not be affected, and the term will continue from the date of purchase.

If your returned product is found NOT to be faulty we will inform you in writing and ask you to collect your battery within the next 14 days. Alternatively, we can return your battery using our Hazardous courier service for a standard fee of £50. Should you not pay the return fee we reserve the right to dispose of your battery with no liability to you after 14 days of issuing the request for payment. 

Should your items be returned contrary to the above policy then we reserve the right to refuse to make a refund at all or we may chose, at our sole discretion, to apply a restocking charge of not less than 20% of the value of the original order, plus original hazardous carriage incurred by the seller of £50. Any Credit shall be subject to the above and buyer producing proof of purchase.

If your product is being returned as a result of an incorrect order, we will not be liable for any returns postage costs. Should you wish to use our secure, and insured hazardous returns service then a £50 fee with be deducted from any return, less any restocking fees that may apply.

When returning products we will ask you to send images of all 4 sides and the top of the product and its packaging before you return it to us. This is for your protection during the transportation process.

Lithium batteries are a Class 9 Hazardous Goods and can only be transported under very strict rules set out in the ADR regulations. Specific packaging, labelling and supporting documentation must be submitted to the carrier prior to transportation of Hazardous goods. As this is complex and can be a lengthy process we are happy to book and handle the RETURNS process for you but will charge you £50 for the administration and collection. However, this does mean the battery will be covered under our Insurance during shipping process. PLEASE NOTE: If you do decide to return ship the battery directly you will need to declare the package as Hazardous Goods Class 9. We recommend using either UPS, DHL or FEDEX as these are the only carriers that will accept Lithium Batteries. Also we advise taking their insurance to cover the cost of the batteries should it get lost or damaged during the return shipment. We reserve the right to levy a repacking/restocking fee should there be any damages to the packaging or supporting documentation. 

All refunds shall be subject to the buyer providing proof of purchase.  LithiumPro Energy will refund to you the cost of your order excluding our original delivery costs of £50 plus any subsequent collection costs, if relevant, and less any repacking costs applicable within 14 days of receiving the product.