Warranty

LithiumPro Energy is committed to providing industry-leading product quality. We offer a 5-year warranty for consumer use within the UK & Europe on all our batteries.

From the date of purchase, we will, at our sole discretion, replace or repair defective products free of charge, including all parts and/or labour, for a period of 3 or 5 calendar years depending on the product. This warranty covers manufacturing defects or workmanship, it does not cover misuse, accidental damage, or general wear and tear. It is your responsibility to get the product to us for investigation. Given Lithium is listed as Class 9 hazardous it is some what complex to ship.  So we offer a collection service. If you opt for this option we will send our approved couriers to your address to collect the product. NOTE: The product must be packaged in bubble-wrap and in a sturdy box ensuring it is not able to move freely within the box. You will be required to take images or your product before packaged and after for shipping insurance purposes. Once received will will notify you.  Upon our investigation if it proves the product is not faulty and does not result in a warranty repair or replacement, we can send the battery back to you or offer to recycle it appropriately. We reserve the right to charge for investigation and administration costs. If we are unable to repair your battery under warranty, we will offer a suitable replacement of the same or greater specification.

Please note that the warranty will be void if the unit has been opened, suffered any physical damage or alteration internally or externally. It also does not cover damages arising from improper use, storage outside of manufacturer specifications, reverse polarity, short circuit events, mechanical shock or deformation, contact with liquid, incorrect charging or discharging, cell damage, continuous use after a fault is detected, use in inappropriate environments, incorrect storage, connection terminal damage, or external electrical damage inter-ali.

Warranty repair or replacement is at our sole discretion, and we shall not be liable for any damages, whether direct, indirect, incidental, consequential, contingent, or special damages, even if we have been advised of the probability of such damages. We retain ownership of all parts removed during the remedy, and the remedy does not extend the original warranty term. The warranty continues until the end of its term, and all remedies and measures for damages are limited to the original purchase price of the battery. This warranty only covers the batteries that have been charged using devices that support CCCV charging profile. of 14.2-14.6V.  Nor over-charging by lead-acid chargers with de-sulphation or equalisation modes present.   These must be disabled or removed and replaced with an appropriate charger with a LiFePo4 charging profile. Over charging events caused by alternators with no suitable DC-DC charging device designed into the charging system will not be covered under this warranty.

This warranty does not cover a battery that has reached its normal end of life due to general usage, which may occur within the warranty period. The lifespan of a battery depends on various factors, including but not limited to; its application, use case, temperature, storage environment, how it is charged etc.

Warranty is only available to the original purchaser named on the purchase of the product and is not passed on subsequent owners.

We would like to highlight that our warranty does not extend to any issues related to the use and performance of Bluetooth devices or signals when using our batteries. While our batteries are designed to provide reliable power and support Bluetooth connectivity, the functionality and performance of Bluetooth connections can be influenced by several external factors beyond our control. Such as interference from other electronic devices, physical obstructions, distance, and environmental conditions.  Therefore, we cannot assume responsibility for any issues arising from the performance or range of Bluetooth devices connected to our batteries. It is important to understand that Bluetooth functionality and performance are separate from the core functions of an auxiliary power supply.  For any warranty concerns related to our batteries, we are committed to addressing manufacturing defects or faults that impact the performance of the battery itself. However, any issues related to Bluetooth connectivity or signal strength fall outside the scope of our warranty coverage.

All warranty claims must be made in writing to returns@Lithiumpro.co.uk, please provide proof of purchase, details of the warranty-related issue, along with attached photographs of your installation. Claims must be made within 48 hours of detecting the battery fault, as continuous use during a problem can be dangerous and may void the warranty.

Applicable Law: Any contract or implied warranty shall be governed by the laws of England and Wales, unless otherwise agreed in writing.