LithiumPro Energy is committed to providing high-quality batteries. We offer a 5-year warranty for use within the UK & Europe on all LithiumPro batteries.
Warranty is effective immediately but must be activated upon installation by the installer. An online form must be completed with a record of where and how the battery has been installed with information regarding the charging sources submitted. Once this information has been reviewed the end user will be issued a Warranty Certificate.
To complete your WARRANTY ACTIVATION form click HERE.
From the date of purchase, LithiumPro Energy will, at our sole discretion, repair or replace defective products free of charge, including parts and labour, for a period 5 years.
This warranty covers manufacturing defects or workmanship only. It does not cover:
Misuse, abuse, or accidental damage
Prolonged float charging or storage of battery at a low state of charge
General wear and tear
Damage caused by improper or lose terminal connections or undersized cable
Damaged caused by excessive over or under charging
Incorrect installation, storage, or charging outside manufacturer specifications
Use outside the intended application (e.g., engine starting or over-sized inverters/chargers)
Opening, tampering, or internal modification of the battery
Exposure to fire, water, high temperatures, or impact
Damages caused by reverse polarity, short circuits, or continued use after a fault is detected
Warranty is limited to the original purchaser and cannot be transferred.
Remedy (repair, replacement, or refund) is at our sole discretion.
We retain ownership of any parts removed during warranty service.
The warranty does not extend the original term.
All remedies are limited to the original purchase price of the battery.
Warranty covers only batteries charged with compatible LiFePO4 charging profiles (CCCV 13.8–14.6V) and excludes damage caused by incompatible lead-acid chargers or alternators without suitable DC-DC charging protection.
Batteries that have reached end-of-life due to normal use are not covered. Lifespan depends on application, use, temperature, storage, and charging conditions.
Our batteries support Bluetooth connectivity; however, performance and range are affected by external factors beyond our control (interference, distance, obstacles, environment). LithiumPro Energy does not cover Bluetooth connectivity issues under warranty. Warranty only applies to the battery itself.
Should you feel there is an issue with your battery please contact us as soon as possible as we maybe able to diagnose the issue with simple tests over the phone. However, should you need to make a warranty claim please contact our customer service team. All warranty claims must be made in writing to: returns@lithiumpro.co.uk
Provide:
Proof of purchase
Serial No of battery (example LPE-12105-150BT )
Date of installation
Installers details.
Details of the fault
Photos of the battery installation including cabling, chargers (IMPORTANT: warranty claim cannot be considered without this evidence)
You will be requested to email the battery SmartIQ App ‘STATUS’ screen showing battery parameters – (If battery has bluetooth connectivity)
Claims must be made within 48 hours of detecting a fault. Continued use may be dangerous and may void the warranty.
Lithium batteries are Class 9 hazardous goods, only CERTIFIED couriers can ship them (such as Fedex, DHL, UPS).
LithiumPro Energy offers a Secure Collection Service:
Complete the RMA form (DOWNLOAD HERE)
You will be emailed instructions to book a SECURE COLLECTION
Handling, documentation, and insured transport costs £50 (in addition to the original delivery fee if applicable) book collection here
Product must be RETURNED IN ITS ORIGINAL UN38.3 complaint packaging. Should this not be available the battery should be bubble-wrapped and placed in a sturdy box to prevent movement or any damage.
You will be requested to email Images of the product before and after packaging (if using our collection service)
We dispatch a certified courier to collect your battery
If you prefer to return the battery yourself:
You must declare the package as Class 9 hazardous goods
Recommended carriers: UPS, DHL, FedEx
Insurance is strongly advised
LithiumPro Energy reserve the right to charge a 15% repacking/restocking fee if packaging or documentation is damaged of missing.
If a product is confirmed faulty under warranty, LithiumPro Energy will:
Repair, or
Replace with same or equivalent model, or
Refund purchase price (if within first 12 months of purchase) If after 12 months
Warranty term continues from original purchase date.
If a battery is returned and found not faulty:
You will be notified in writing
Must collect the battery within 14 days
Alternatively, we can return it using 3–5 day hazardous courier service for a standard fee of £50
If fees are not paid within 14 days, we reserve the right to dispose of the battery
Warranty repair/replacement is at our sole discretion
LithiumPro Energy shall not be liable for direct, indirect, incidental, consequential, or special damages
Warranty is governed by the laws of England and Wales unless otherwise agreed in writing
Warranty covers manufacturing defects only
Does not cover misuse, damage, tampering, or improper charging/storage
Collection service available for Class 9 hazardous goods
Remedies limited to repair, replacement, or refund
Bluetooth functionality is excluded from warranty
Updated: November 2025
Delivery is free to all mainland UK, with the exception of NI, Scotland and the isles. Our couriers charge a small premium to delivery to these locations. This will be calculated at checkout based on your postcode.
